Opportunity details
Business Development & Client Relations Officer
Ishema Hub Ltd is a Kigali-based technology company that designs, builds and operates the digital systems businesses and institutions rely on every day. We work across software engineering, payments, messaging, ERP, business intelligence and artificial intelligence. We combine deep engineering know-how with a practical understanding of how business gets done in Africa, and serve clients in Rwanda, Tanzania, Malawi, Zambia, the DRC and beyond.
We build and run our own platforms for payments, bulk messaging, event ticketing, business management and membership management. Running our own products gives us an operator’s view of reliability, scale and user experience, and we bring that to every client project. We have delivered lottery platforms, payment gateways, accreditation systems and fee-collection solutions for clients in both the private and public sectors.
About ISHEMA HUB Limited
ISHEMA HUB Limited is a Rwanda-based technology company dedicated to developing innovative, reliable, and high-quality digital solutions that help businesses and organizations improve their operations.
Our solutions and services include software development, digital communication platforms, payment solutions, enterprise applications, and systems integration.
As we continue to expand our products, services, and customer base, we are looking for a motivated, proactive, and results-oriented Business Development & Client Relations Officer to join our growing team.
Job Purpose
The Business Development & Client Relations Officer will be responsible for identifying new business opportunities, promoting the company's products and services, acquiring new customers, and maintaining strong relationships with existing clients.
The successful candidate will also support tender preparation, coordinate customer feedback, and work closely with the technical team to ensure customer satisfaction and business growth.
We are looking for someone who takes initiative, understands customer needs, and can turn business opportunities into measurable results.
Key Responsibilities
1. Business Development & Sales
- Identify and pursue new business opportunities in public and private sectors.
- Promote ISHEMA HUB's technology products and services to potential customers.
- Generate leads, arrange client meetings, and conduct product presentations and demonstrations.
- Prepare commercial proposals, quotations, and business presentations.
- Follow up on prospective customers and convert opportunities into sales.
- Identify potential partnerships and new market opportunities.
- Maintain an updated sales pipeline and customer database.
- Work toward achieving agreed sales and business development targets.
2. Client Relationship Management
- Build and maintain strong relationships with existing and prospective clients.
- Act as a primary contact for routine customer inquiries and follow-ups.
- Regularly engage customers to understand their needs and satisfaction levels.
- Collect customer feedback and communicate improvement requests to the technical team.
- Coordinate customer complaints and support requests to ensure timely resolution.
- Support customer onboarding, product training, and adoption.
- Identify opportunities to offer additional products and services to existing customers.
- Maintain accurate records of customer communications and follow-up activities.
3. Tender & Proposal Coordination
- Monitor public and private tender opportunities relevant to the company's services.
- Review tender announcements, requirements, and submission deadlines.
- Coordinate the preparation of administrative, technical, and financial bid documents.
- Work closely with management and technical teams during tender preparation.
- Ensure tender submissions are complete and submitted on time.
- Maintain organized records of tender opportunities, submissions, and results.
- Follow up on tender clarifications, evaluations, and contract opportunities.
4. Marketing & Product Promotion
- Support marketing initiatives to increase awareness of ISHEMA HUB's products and services.
- Assist in preparing product presentations, company profiles, and promotional materials.
- Support digital marketing campaigns and social media activities.
- Identify relevant business events, networking opportunities, and potential partnerships.
- Gather market information and provide insights into customer needs and competitor activities.
5. Reporting & Business Coordination
- Prepare weekly and monthly business development reports.
- Track sales opportunities, customer engagement, and commercial activities.
- Coordinate customer requests and commitments with internal teams.
- Monitor assigned activities and ensure timely follow-up.
- Provide recommendations to improve customer experience and business performance.
- Perform other related duties assigned by management.
Qualifications & Experience
Education
- Bachelor's degree in Business Administration, Marketing, Management, Information Technology, or a related field.
Professional Experience
- At least 1–3 years of relevant experience in business development, sales, marketing, or customer relationship management.
- Experience working in technology, software, telecommunications, fintech, or IT services is an added advantage.
- Experience preparing business proposals, quotations, or tender documentation is desirable.
- Familiarity with Rwanda's public procurement procedures is an advantage.
Required Skills & Competencies
- Excellent communication, presentation, and interpersonal skills.
- Strong sales, negotiation, and customer relationship management abilities.
- Ability to identify business opportunities and convert leads into customers.
- Good understanding of technology products and digital services.
- Ability to explain technology solutions to non-technical customers.
- Strong organizational, planning, and follow-up skills.
- Good problem-solving and analytical abilities.
- Proficiency in Microsoft Office or Google Workspace.
- Ability to prepare professional business documents and reports.
- Ability to work independently and meet agreed performance targets.
- Excellent written and spoken English and Kinyarwanda. French is an added advantage.
- High standards of professionalism, integrity, and confidentiality.
Personal Attributes
We are particularly interested in candidates who demonstrate:
- Initiative: Actively identify opportunities without waiting for instructions.
- Results orientation: Focus on delivering measurable business outcomes.
- Customer focus: Understand customer needs and maintain professional relationships.
- Accountability: Take ownership of assigned tasks and follow through to completion.
- Adaptability: Thrive in a dynamic and growing startup environment.
- Willingness to learn: Show genuine interest in technology and digital innovation.
- Teamwork: Collaborate effectively with technical and administrative teams.
What We Offer
- An opportunity to work with a growing and innovative technology company.
- Exposure to different technology products, industries, and business opportunities.
- A collaborative and supportive working environment.
- Opportunities for professional development and career growth.
- Competitive remuneration based on qualifications and experience.
- Performance-based incentives linked to agreed targets.
- An opportunity to make a direct contribution to the company's growth.
How to Apply
Interested and qualified candidates are invited to submit their applications through our online recruitment portal.
Application Link: https://go.ipay.rw/yuEY345
Applicants should prepare the following documents:
- Updated Curriculum Vitae (CV).
- Brief cover letter highlighting relevant experience and motivation.
- Academic qualifications and relevant professional certificates.
Application Deadline: 2 November 2026
Only shortlisted candidates will be contacted for the next stage of the recruitment process, which may include a practical assessment and interview.
ISHEMA HUB Limited is an equal opportunity employer. We welcome applications from qualified candidates of diverse backgrounds.